Planetdomain email and webhosting customers can create email addresses under their control panels.

Once email account have been created, customers may access these accounts via third party email software (such as Outlook, Mac Mail, etc) or via the webmail interface.

There are several different options for providing your domain with email addresses:

Hosting – If you have a conventional Bronze, Silver or Gold web hosting account with us, POP email accounts are included so there’s no need to purchase anything extra. Most other hosting companies also include email processing with their hosting services.

Email Forwarding – This service directs email sent to your domain to an existing email account (target) of your choice such as myname@myisp.com. Different aliases for example: info@mydomain.com or myname@mydomain.com can be directed to different target accounts.

Business/Star Class Email – This service is a POP mail option for customers who use URL Forwarding or have their own web hosting, but no mail servers. This service provides robust email storage which can be accessed via webmail or a mail program such as Outlook Express or Mac Mail.

To access the Email Administration page:

The email management page is available to Planetdomain Windows hosting and Email hosting customers. Customers may then manage POP, or Alias accounts or add Forwarding to the POP account.

1. Login to your Account level console using the Master Account Reference and Password.
2. Locate Administer/Upgrade domain along the left hand side of the page.
3. Search for or select the domain to which the email hosting applies.
4. Click Administer.
5. Click Email.

Carefully read the following Email Administration page to manage POP, or Alias accounts or add Forwarding to the POP account.

1. Login to your Account level console using the Master Account Reference and Password.
2. Locate Administer/Upgrade domain along the left hand side of the page.
3. Search for or select the domain to which the email hosting applies.
4. Click Administer.
5. Click CPANEL.
6. Log into CPanel by clicking on Manage Account (Opens a new window)
7. Click on Email Accounts which is under Mail section.

To create a new POP email account:

A POP account is a mailbox in which incoming email is temporarily stored for the recipient where it can be downloaded to an email client (such as Outlook, Mac Mail, etc) or via the webmail interface.

If you have Windows hosting or Business/Star Class email, please perform the following steps:

1. Login to the Email Administration page if not already logged in (detailed above).
2. Click on Create a new POP account.
3. In the User field type an appropriate name, e.g. myname@my domainname.tld.
Note: Names may be separated by a hyphen or a full stop. Example: john, john-smith or
john.smith. Spaces or illegal characters are not permitted.

4. In the Password field type the preferred password for this email account.
Note: This password should be easy to remember but hard to guess. POP account
passwords must be at least 7 characters long and contain at least two digits and/or
2 letters.

5. Click Create.

If you have CPanel hosting, please follow these steps:

1. Login to your Account level console using the Master Account Reference and Password.
2. Locate Administer/Upgrade domain along the left hand side of the page.
3. Search for or select the domain to which the email hosting applies.
4. Click Administer.
5. Click CPANEL.
6. Log into CPanel by clicking on Manage Account ( Opens a new window )
7. Click on Email Accounts which is under Mail section.
8. In the Email field type an appropriate name, e.g. myname@my domainname.tld.
Note: Names may be separated by a hyphen or a full stop. Example: john, john-smith or
john.smith. Spaces or illegal characters are not permitted.

9. In the Password field type the preferred password for this email account.
Note: This password should be easy to remember but hard to guess. POP account
passwords must be at least 7 characters long and contain at least two digits and/or
2 letters.

10. Re-type the password in Password (again) filed and click on Create Account button.

Create a new alias email account

Like Forwarding (below), Alias email accounts are used to redirect incoming emails to another email account, however, a duplicate is not made.

Customers who have Windows hosting and Star/Business Class email:

1. Login to the Email Administration page if not already logged in (detailed above).
2. Click on ‘Create a new Alias account’.
3. In the User field enter your or your employees name
Note: Full names can only be separated by a hyphen or a full stop. Example: john,
john-smith or john.smith.to which the incoming email is forwarded.

4. Enter the target email address in Target address field.
5. Click Create.

Customers who have CPanel:

1.Log in to the CPanel.
2.Click on Forwarders which is under Mail section.
3.Click on Add Forwarder.
4.Enter the email address in Address to Forward field.
5.Enter the target email address in Forward to email address field.
6.Click on Add Forwarder  button.

Adding a forwarding address to a POP account

Forwarding addresses may be added to POP accounts. This is often useful to send a copy of incoming email to another email address (for backup purposes or monitoring of mail coming into your user email accounts).

1. Login to the Email Administration page if not already logged in (detailed above).
2. Select the required email address from the list of POP accounts.
3. In the Target Address text field type the address to which emails are to be forwarded.
4. Click Create.

Note: the changes are effective immediately.