To transfer a domain name registered with Planetdomain to another provider, the steps are:
- Pick a registrar and find the Domain Transfer area on their website
- Acquire a copy of your domain EPP password from our system (a.k.a. Auth Info, Authorisation Code, Authorisation Key)
- Ensure that your domain name is Unlocked for transfer (Whois shows Status = OK, or Active – not required for .AU domains)
- Submit the transfer request on the gaining (new) providers website
- Confirm the transfer request as per the gaining providers requirements (typically they request that the registrant contact clicks a URL emailed to them to confirm the transfer)
- Wait for the registry to complete the transfer – the gaining provider will email you to confirm the completion of transfer
Note: while Transfer process is free for all registrars, some TLDs (domain extensions) require domain renewal during transfer. This is a registry requirement and does not relate to the gaining registrars company policies. Domain must be at least 60 days old before you attempt to transfer it to another provider.
To acquire the EPP domain password
Please see this article : How to get your domain EPP password (Auth Info , Auth Code)
To unlock your domain
Please see this article: Locking or Unlocking my Domain Name
What are the expected wait times for transfer to complete?
This depends on the TLD of the domain name you are transferring. Below is a list of the most popular TLDs with their associated wait times, however please note those which are NOT listed are likely to have the same process as .com domains.
.com, .net, .org, .cc, .biz, .info, .nz : up to 7 days from the moment of confirmation (step 5 in the above process)
.au : 48 hours from the moment of confirmation (step 5 in the above process)
.uk: immediate upon registrant confirmation of the update of the IPS-Tag (see article for more information on .UK transfer: How do I transfer out my .CO.UK domain? )
Do transfer requests time out?
Yes, if you submit a transfer request and do not confirm it, it will naturally time out after 72 hours. You cannot confirm a transfer request after it has timed out. If you receive a notice that your transfer request timed out – you need to re-submit your transfer request at the gaining registrar. Make sure to confirm as per instructions this time.
I didn’t receive the confirmation request for my transfer
If you didn’t get an email requesting to confirm the transfer, then the Whois information of your domain name must hold an incorrect/out of date email address of yours. Login to your Account and access the Domain Registrant Contact information to ensure that the Whois details are up to date, to allow the transfer process to run through to the next step. If you discover you have not received the email, the transfer will time out and you can try again after updating your contact details. You cannot update Whois information while your domain is pending transfer, therefore you must wait for transfer to time out before correcting your details.
Can I transfer an expired domain?
No, domains must not be expired when you attempt to transfer them. You need to renew the domain at the current provider if it has already expired.� Note: all registrars are required to notify you at least 3 months prior to expiry regarding your domain. You may transfer at any time during the 90 day period after the first notice of expiry without forfeiting any of your registration period.
