Processing time: - Australian Domain names - turnaround time We endeavour to process all Australian Domain Name applications within 2 business days of receipt.

There are no hidden charges The price you see is the price you pay. With PlanetDomain there are no hidden charges.

No transfer fees: We will not charge you to move your domain(s) away from our service should you require us to do so. You are not "stuck" in a contract with us and can leave with your domain name at any time.

Additionally, if your attempt to transfer your domain name to us fails for any reason, you will be fully refunded.

Ownership: You are the registered legal owner of the licence of the domains you buy - not us. This means that you have full control over your domain names and the domain names are yours to use as you wish. Although our service agreement states that they may not be used to Spam other users or engage in unlawful behavior.

No advertising: We will never put adverts or pop-up windows on your websites. Some competitors place unsightly advertisements for their company all over your website.

Efficient Complaints Handling: PlanetDomain strives to provide the highest levels of customer support and customer service at all times. Should you become dissatisfied with any aspect of our service you are strongly encouraged to make use of our complaints handling procedure detailed here.

Privacy Policy: We will not pass or sell your private information to anyone else and it is stored securely. Our ordering process links securely with Comm Secure amd Pure Commerce which means that your credit card details are not stored in any form. Please click here for full details our privacy policy.

Up Time: We aim for 100% uptime We promise to aim at 100% uptime for your website in everything that we do. We constantly invest, where possible, into new equipment and innovations to ensure the smooth running of your domain name, website and other value added services.

Although we always aim for 100% server uptime, Planetdomain shall not be held liable for any loss or incidental or consequential damage you may incur arising out of or in connection with server downtime or human or software errors and mistakes.

PlanetDomain is hosted in the Primus Data Centre